Refund & Cancellation Policy

1. Cancelling a food order

If you need to cancel or change an order, contact Pepper Pop staff immediately and provide the order token. Because food is prepared to order and is perishable, cancellation may not be possible after preparation has started.

2. When a refund may be considered

• You were charged more than once for the same intended transaction.
• Payment was successfully captured but no corresponding Pepper Pop order could be created or fulfilled.
• Pepper Pop cancels an item/order because it cannot be fulfilled.
• You received a materially incorrect order and promptly report it to staff.
• A significant food-quality issue is reported promptly and reasonably verified by staff.

3. When a refund may not be available

• Change of mind after food preparation has started.
• Incorrect table/order selection caused by the customer after the order has already been prepared.
• Minor preference issues where the food was prepared substantially as ordered.
• Delays caused by normal peak-hour kitchen load where the order is still fulfilled.

4. Failed or pending online payments

If Razorpay or your bank shows a failed/pending payment, do not repeatedly pay unless the checkout clearly confirms failure. Bank/provider status can sometimes take time to update.

If your account is debited but the Pepper Pop order is not created, keep the Razorpay payment ID or bank reference and contact Pepper Pop staff. The transaction will be checked before any refund/reversal action is taken.

5. Refund method and timing

Approved online-payment refunds are normally returned through the original payment method/payment provider. Actual credit time depends on Razorpay, the bank, card network or UPI provider and is outside Pepper Pop’s direct control.

6. Counter payments

For cash or counter payments, any approved correction/refund will be handled by Pepper Pop staff according to the original method and the circumstances of the order.

7. What to provide