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How to get help with a Pepper Pop order, payment, refund request or QR ordering issue.
Last updated: 6 October 2026Need help with an active café order?
In-café order supportPlease speak directly with Pepper Pop staff at the café counter and provide your table number or token.
Payment supportKeep your Razorpay payment ID, Pepper Pop token and payment amount so staff can verify the transaction.
Website / QR ordering support
If the QR menu, cart or order tracker is not working, show the issue to Pepper Pop staff. Staff can confirm whether the order reached the kitchen and whether payment has been verified.
Refund or billing query
For a duplicate debit, failed payment, missing order or refund request, contact Pepper Pop staff as soon as possible with the transaction details. Please do not share your UPI PIN, card CVV, OTP or banking password with anyone.
Business contact details
Pepper Pop’s official business contact/address details are available at the café and on applicable payment/transaction records. This page will be updated if dedicated online support contact details are published.
Never send a Razorpay Key Secret, UPI PIN, OTP, CVV or banking password through a support message.