YOUR PRIVACY

Privacy Policy

How Pepper Pop Café handles information when you use our QR ordering website and payment checkout.

Last updated: 6 October 2026

1. Information we collect

When you use Pepper Pop’s QR ordering website, we may process information needed to provide the service, including your table number, selected menu items, order notes, order token, order status, payment method and payment status.

We may also process basic technical information generated by your browser or hosting/payment providers, such as device/browser information, timestamps and security logs.

2. Payment information

Online payments are processed through Razorpay. Pepper Pop does not store your full card number, CVV, UPI PIN or banking credentials. Those payment details are handled by Razorpay and the relevant bank/payment provider under their own security and privacy practices.

Pepper Pop stores only the payment information needed to identify and reconcile an order, such as payment status and provider transaction/reference IDs.

3. How we use information

To receive, prepare, serve and track your order.
To verify payment status and resolve payment/order issues.
To prevent misuse, fraud and duplicate transactions.
To maintain business, accounting and operational records.
To improve menu availability, ordering flow and café operations.

4. Service providers

We use third-party technology providers to run the ordering service, including payment processing, database/storage and website hosting services. These providers may process limited information on our behalf to deliver their services.

5. Cookies and local storage

The ordering website may use browser storage or cookies to remember an active order/token and help you view its live status. These are used for functionality rather than advertising.

6. Data sharing

We do not sell customer personal information. Information may be shared with service providers, banks/payment partners, or authorities where reasonably necessary for payment processing, security, legal compliance or dispute resolution.

7. Data retention

Order and payment records are retained only as reasonably required for café operations, accounting, fraud prevention, dispute handling and applicable legal obligations. Records may then be deleted or anonymised where appropriate.

8. Your choices

If you have a question about information associated with an order, contact Pepper Pop staff and provide your order token or payment reference so the correct transaction can be located.

9. Policy changes

We may update this policy when our ordering, payment or operational processes change. The latest version will remain available on this website.